Noticeboard

One Problem Per Consultation

At Manor Primary Care we aim to treat one problem per consultation. The main reason for this request is for clinical safety.

At the clinician’s discretion we will try and treat more than one problem, but when this is not possible there will need to be another appointment arranged.

Recent CQC Visit

 

Recently we were Inspected by the Care Quality Commission and in all of the 5 key areas that they inspected we were rated as GOOD.  If you want to read the full report click here. 

 

Having problem getting through on the Phone?

 

Some Patients have told us that they are experiencing difficulties getting through to us in the mornings on the phone.  If this is the case please let us know some details when you speak with us i.e. date/time attempted to call, the number you are calling from and exactly what happens e.g. line goes dead, message says "xxx" etc.  We have involved our IT Supplier and Virgin in this problem and it is currently being monitored.  If you are unable to get through our normal number i.e. 01695 736260 please try an alternative (01257 514300).  We apologise for any inconvenience and any information you can give us will help to solve this as quickly as possible.

 

Patient Access (Repeat Medication)

 

Sign up to ordering your repeat medication online now - click the tab "Prescriptions" at the top right of this website, download and print the application form and bring some ID into the practice with the form ...... it takes seconds for us to sign you up...!

 

Induction Loop (portable)

 

In order to ensure our compliance to the Accessible Information Standard this practice has invested in a portable induction loop.  Please ask a member of staff of switch on when you arrive in the practice and switch your hearing aid to the "T" position.  We will also arrange for the portable induction loop to be available for your appointment with the GP/Nurse/HCA.

 

Patient Survey - June 2016

 

Check out the results of our Jun 16 Patient Survey - On the right hand side of the homepage click on Survey Report and then Patient Survey JUNE 2016.

 

Men B Immunisations

There is general information about MenB immunisation on the NHS Choices website:

http://www.nhs.uk/conditions/vaccinations/pages/meningitis-b-vaccine.aspx

Appointments (Changes August 2015)

We listened to you when you said that you don’t like calling always at 0830 for appointments and we have recruited new staff to increase the amount of appointments we have available both pre-bookable and on the day. We now have a Nurse Practitioner who can see all types of conditions who is highly trained and able to prescribe independently.

 

Results

When you ring the surgery for your test results, the reception staff will not be able to give you any of your results, but will arrange for a nurse to ring you back.

 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery as soon as possible to allow us time to give your appointment to someone else.

 

Practice Charter and Patient Rights

PRACTICE CHARTER 

  • The surgery is sign posted and doctors and nurses names are on the room doors.
  • We will try to answer the phone promptly.
  • We aim to provide routine appointments within 48 hours and emergency appointments the same day.
  • You will be given an appointment time which the doctor or nurse hopes to be able to see you.  You should not wait more than 30 minutes except in the case of an emergency arising.
  • If you are over 75 and have not been seen within the last year or over 16 and have not been seen within the last 3 years, you may request a consultation with a Health Care Professional. 

Patients Responsibilities

  • Please let us know if your address or telephone number changes.
  • Cancel appointments as soon as you know you cannot keep them.
  • Please keep your telephone call brief and avoid calling during peak surgery hours for non-urgent matters.

Patient Confidentiality and Data Protection

We are registered under the Data Protection Act and operate under Caldicott Guidelines.  Please do not ask staff for information about members of your family.  This may include whether they have an appointment, test results, whether they are on the premises.  Staff are not allowed to tell you.  Thank you for your understanding.

Zero Tolerance

We operate the NHS Zero Tolerance Policy and will remove patients from the Practice List if necessary.

 



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